Troubleshooting

Device is turned on but not communicating

Restart your device
Check that your SIM card has had its voicemail set up and the SIM has credit.
Confirm your SIM is from a recommended Network or compatible frequency cellular network and has voice, sms & data enabled.
Ensure SIM is operating correctly buy removing it from the device and using it in a Smart phone.
Make a call, send SMS, check voicemail. Reinstall into device & restart.

I have installed a working SIM card, but it is not responding

Give the device a restart. Check details above. If still not operating, check that the SIM card holderpin connectors have not been damaged during SIM card installation. Any broken, missing or miss-shaped connectors will cause the unit to be non responsive. Damage to SIM card holder connectors
is not covered under warranty.
Check your network provider or issues or try a SIM card from a different compatible provider.

I’m sending the SMS but the device is not responding

Make sure there are no spaces when sending SMS commands. Commands for feature ‘on’ and ‘off’ are 1(one) & 0(zero)
Check that the number you are send the SMS to is the same as installed in the device

It says I don’t have a GPS location.

GPS only works outside in full view to sky. No GPS means the device has lost track of the satellite signals. Take it outside for 10 minutes or leave by a window for 15-30mintues to allow it to reacquire the signals. If the device is not seeing a good GPS signal, it will revert to Wifi or Cell Towers (LBS).

My GPS location is not accurate.

GPS location is dependent on a variety of factors and can be inhibited by environmental factors such as buildings, aerials and trees. Check loc,gps when in full view of sky to get accurate readings.

The GPS Link appears broken within the SMS.
The network SIM being used is going through changes or having issues causing the broken SMS link. Network upgrades can take days to complete. Please check with your SIM card provider for details of any works or upgrades in your area. The broken link may rectify itself over time. Try restarting the
device and setting the APN. Please note, this problem is usually localized and your contacts will likely receive a working link. If the problem persists, you may wish to change the SIM card to an alternate provider. Some networks have limitations on SMS character length which will cause broken links. Try a different SIM card carrier.

 My device sends & receives SMS but call function is not working.
This generally cased by loss of LTE signal. Check your calling functions have not been accidentally turned off whist setting up. Test in another location as it may be due to network issues or lack of signal.  Check your network provider or issues or try a SIM card from a different compatible provider.
Check the SIM card holder to ensure no pins have been broken or bent during installation.  

Other Issues?

If you have any questions, please try our Virtual Assistant – Blue Box at the bottom right of your screen.