Start Guide for UK, Europe, Asia & Africa Users
Please note, the programming manuals are not within the box.
These will be emailed to the purchasers email address once your order has been dispatched.
Electronic manuals and general information can be found below
Read First – Start Manual Download Click Here
Full SMS Programming Manual Download Click Here
SIM cards (Not supplied) require credit with Voice, SMS & Data capability. Please be aware, the alarm being sent works best with
UK: EE Mobile. Vodafone, O2 & 3 networks may also work in most areas – To confirm coverage in your area, use a personal SIM card in the device to test Voice & SMS functions
Ireland: Vodafone
Singapore: Singtel
Malaysia: Digi, Celcom, Maxis, U-Mobile
Europe/Asia/Africa: Varies** Check with SIM card provider first.
**Europe/UK/Asia/Africa:
4G LTE B1/B3/B7/B8/B20 Frequency as their MAIN frequency in your local area.
Check with your local network provider for compatibility. Connectivity with non-recommended SIM cards may vary.
Check Frequencies here – FrequencyCheck
Before you put the SIM card in the alarm – please ensure the SMS & Calling functions are working correctly and set up your voice mail on a normal cell phone before putting the SIM card in the device. Always restart the device after changing SIM cards.
Please charge your device for 6 hours before 1st use. Best to leave it by the window during this time so it may pick up and connect to GPS.
You program the device by sending it text commands from your own cell phone.
The settings 90% of users use can be found quickly in the ‘Start Guide’. All other programming can be found in the ‘SMS programming guide’.
Some useful guides on youtube-
https://youtu.be/goQeGQLRvcg How the device works
https://youtu.be/EEveo7mgMYE SIM card set up before installing
https://youtu.be/mTy7WeYiVro How to turn on & off
https://youtu.be/OyidohtePqM How to Insert SIM card
https://youtu.be/cZ9Jba1Zsr8 Basic Programming Tutorial
https://youtu.be/1tRnPIRr9UY Text to Program Demo
https://youtu.be/zFrmezhHKCM Fall Detection explanation
https://youtu.be/kOdz1wp9t2c Location finding explanation
https://youtu.be/8WC_9ARhYRs?si=TljG6PNFQ9gyXCy- Geofence Explanation
https://youtu.be/7q0WmGWFIEM?si=DojheSl5MJJ81CLA Beacons
Live Tracking
Devices may be tracked using these 3rd party websites. Mercari Ltd does not provide support for 3rd party tracking.
http://smart-locator.com/login.html Smart Locator Set up guide
If you have any questions, please try our Virtual Assistant – Blue Box at the bottom right of your screen. Alternatively, send us an email via the Blue Box and we will respond as soon as possible.