Support/FAQ

How much does the Personal Alarm Device cost?

United States & Canada USD $ 357 

UK GBP £297

Australia AU $495

New Zealand NZ $497

Purchaser is responsible for any import duty or local taxes (if any) into the country of purchase

 

Are there any ongoing costs?

No, once you purchase it, you own it.

You’ll need to provide your own SIM card with credit in order for the device to operate

 

Who monitors the device?

You decide. The device has up to 10 contacts that it can communicate with. You can change these contacts anytime you need to.

 

What SIM cards can I use?

The device works best with brand new, on account or prepay SIM cards- Nano size. You will need Voice, SMS & Data on the account. 

Recommended Networks

USA – Approved for  AT&T Network –AT&T. Will also work with T-Mobile.

Canada – Rogers, Bell, Telus, Tbaytel, MTS or Sasktel

UK & Europe –EE/ BT(UK), Vodafone, O2 & 3 Networks**

Australia – Telstra, Vodafone or Optus

New Zealand –2Degrees, Spark, One.nz

Singapore – Singtel

USING ALTERNATE SIM CARDS

Network carrier’s main band; SIM cards must be compatible with at least one main frequency band to work.

SIM cards work on multiple frequencies, the more bands and frequencies your SIM card has in common with the devices listed frequencies, the better. It means your lone worker device will be able to pick up either the carrier’s VoLTE or 4G LTE more readily, in more places.

You want to especially make sure your device works on the carrier’s primary bands, as they represent the majority of the network signal they put out. Check with your local carrier to find out their main frequency band in your area.

*USA CANADA, SOUTH AMERICA – Comparable SIM cards must use 4G B2/B4/B12

**EUROPE/UK, AFRICA & ASIA – Comparable SIM cards must use 4G B1/B3/B7/B8/B20

OCEANIA AU/NZ -Comparable SIM cards must use 4G B1/B3/B5/B7/B8/B28

Please check with your local cellular carrier to see if their SIM cards work on the correct frequencies or visit here for an updated list of possible carriers

 

How do I program the device?

To program the device, change settings and turn features on and off, simply by sending a coded SMS(text) messages to the device using your own cell phone.

 

Can I change the nominated contacts?

Yes. Your nominated contacts be can easily changed by sending it a message with a new contact number

 

Can it call Emergency Services – 911, 000, 111?

Yes. You can set your local emergency services as one of the nominated contacts if you wish to set the outgoing call function. Example – 911 can be programmed into the device. 

NOTE: Not all Emergency call centers will not receive the SMS ‘help me’ message or GPS location on Google Maps.

Can it use WIFI?

Your Mercari alarm does not require an internet connection to perform any function. It may use wifi to find its location, but it is not dependent on wifi. It uses Bluetooth and also GPS for its location. 

 

Is the Device waterproof?

You can wear it in the shower or rain, but not fully immersed

Do you deliver worldwide?

Yes, we can deliver devices worldwide. Purchaser is responsible for any potential customs, taxes or tariffs into the country of delivery

Can I call the device?

Anyone can call the cell phone number of the device and chat to the user with in-built speaker and microphone. The device will answer automatically.

How long does the battery last?

48 – 72 hours on a single charge. It depends on user settings

It takes approximately 3 hours to charge (magnetic charge supplied)

How many contacts can I have?

How many emergency contacts to use The device can call and send text help messages to a maximum of 10 people. The law of averages means the more contacts you utilize the more chance someone will be able to help you quickly when you need help. Remember some contacts may have their phones turned off, be out of range or have flat batteries. Or it could be the middle of the night and they don’t hear the phone. Only mobile phone contacts will receive the help text messages with your location on Google Maps. You can include landline numbers, but these people will not see your location on a map. You can include Emergency Services such as ‘911’ as one of the contact numbers. The ‘911’ service may not receive the help text message. Many people place ‘911’ last in the call sequence as a fallback in case the other contacts do not answer.

How to I activate the SOS for an emergency?

Press the SOS/Help button down for 3 seconds till you feel a vibration. The device will vibrate and then announce “Your mobile alarm has been activated. Click the SOS button to stop” it before it starts the sequence of help text messages along with the outgoing help calls. To cancel the call sequence just click the SOS button.